REP, CUSTOMER SUCCESS

What you'll do: • Engage with customers to understand their needs and expectations, and foster positive relationships through regular communication and check-ins • Deliver on all aspects of customer success and client retention including established KPIs, playbook adherence, and communication requirements • Consistently deliver on all business targets and achieve all assigned monthly, quarterly, and yearly quotas • Cultivate relationships with Multifamily and HOA clients to ensure successful onboarding, maximize revenue, contract duration, and client satisfaction • Educate customers on product features, best practices, and potential enhancements. • Successfully manage client relationships through the construction and onboarding process, including managing internal cross-functional teams to meet property timelines for service availability • Act as an escalation point for customer issues and work with teams to ensure timely resolution • Identify upselling and cross-selling opportunities to expand assigned customer accounts • Travel as necessary to support regional sales efforts and sales partners What we offer: Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes: • Salary Range: $70,000 to $155,000 • 20 PTO (Paid Time Off) days + 10 paid holidays per year • Day one medical, dental, vision and prescription drug plan • 401k match of 50% on 6% of eligible compensation • Tuition Assistance Program • Personal & Work Life Balance Resources & Wellness Support Assistance • Employee Resource Groups • Same-sex spouse and domestic…